Thank you for visiting VortexPaddle. We operate the website located at https://terrahats.com (the “Site”).

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our Site, request a quote, upload design files, order samples, or communicate with us about custom pickleball paddles, wholesale paddle orders, OEM/ODM projects, and related pickleball accessories.

1. Information We Collect

We may collect information that you voluntarily provide when you fill out inquiry forms, request a quote, upload custom design files, place a sample request, or communicate with our team.

This information may include:

Personal and Business Information: Name, company name, email address, phone or WhatsApp number, billing address, shipping address, and country or region.
Project and Order Information: Product requirements, paddle type, material preferences, quantity, packaging needs, logo requirements, certification or compliance requests, and shipping details.
Customization Data: Logos, artwork, brand files, print designs, color references, private-label packaging files, and other materials submitted for custom pickleball paddle manufacturing.
Technical Data: IP address, browser type, device information, cookies, site usage data, and pages viewed while using our Site.

2. How We Use Your Information

We use the information we collect for business and order-processing purposes, including to:

Operate, maintain, and improve our Site.
Respond to quote requests, sample inquiries, and custom paddle project questions.
Prepare product recommendations, pricing, Proforma Invoices, and production details.
Process sample orders, OEM/ODM orders, wholesale manufacturing orders, and related after-sales communication.
Review uploaded logos, artwork, or packaging files for custom production feasibility.
Coordinate production, quality inspection, shipping, and customer support.
Send business updates, product information, or follow-up emails where appropriate.
Improve our website, product range, customer experience, and inquiry process.
Help prevent fraud, misuse, unauthorized access, and security risks.

You may opt out of marketing or promotional emails at any time.

We do not sell, trade, or rent your personal information to third parties.

We may share limited information only when necessary for business operations, including:

Service Providers: We may share relevant information with trusted service providers such as payment processors, logistics providers, courier companies, website hosting providers, email service providers, or production-support partners.
Manufacturing and Fulfillment Support: For custom paddle production, uploaded artwork or order specifications may be shared internally or with approved production partners only as needed to complete your project.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or a valid government request.
Business Protection: We may use or disclose information when necessary to protect our rights, prevent fraud, enforce agreements, or maintain the security of our Site and business operations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze traffic, remember preferences, and support inquiry or quote-request features.

Cookies may help us understand which pages visitors use, improve product navigation, and maintain basic website functions. You can choose to disable cookies through your browser settings, but some parts of the Site may not function properly if cookies are disabled.

5. Data Security

We take reasonable administrative, technical, and organizational measures to help protect the information you provide.

However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security for data transmitted through the internet.

6. Your Data Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal data, including:

The right to request access to the personal data we hold about you.
The right to request correction of inaccurate or incomplete personal data.
The right to request deletion of your personal data, where applicable.
The right to object to or restrict certain processing activities.
The right to opt out of promotional communications.

To exercise these rights, please contact us using the details below. We may need to verify your identity before processing certain requests.

7. Uploaded Artwork and Brand Files

If you upload logos, artwork, product drawings, packaging designs, or other brand materials, we use those files only for communication, quotation, sampling, production review, and order fulfillment related to your project.

You are responsible for ensuring that any artwork, trademarks, logos, or design files you provide are owned by you or properly authorized for manufacturing use.

8. Data Retention

We retain business, inquiry, order, and communication records only as long as reasonably necessary for quotation follow-up, production records, customer service, accounting, legal compliance, and business operations.

When information is no longer needed, we may delete, anonymize, or securely retain it according to applicable business and legal requirements.

9. International Business Communication

Because VortexPaddle serves international buyers, your information may be processed or communicated across different countries or regions for inquiry handling, production coordination, payment processing, shipping, and customer support.

By using our Site or submitting an inquiry, you understand that your information may be handled as part of an international B2B supply process.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, legal requirements, or data practices.

The updated version will be posted on this page with a revised effective date where appropriate.

11. Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us:

Company Name: VortexPaddle
Website: https://terrahats.com
Email: [email protected]
Phone/WhatsApp: +86 15116118247
Address: Shenzhen Software Park, No. 2, Gaoxin Middle 2nd Road, Maling Community, Yuehai Street, Nanshan District, Shenzhen

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