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Payment Policy

Thank you for choosing VortexPaddle for your custom pickleball paddle and bulk paddle supply needs. As an OEM/ODM pickleball paddle manufacturer and wholesale partner, we use structured payment workflows to support material purchasing, sample development, production scheduling, quality inspection, and international shipment coordination.

Please review our payment policy before confirming a sample order, custom paddle project, or bulk production order.

1. Accepted Payment Methods

To support secure and efficient international transactions, we accept the following payment methods:

  • Bank Wire Transfer (T/T): Preferred for bulk pickleball paddle production orders. Bank details will be provided securely on your Proforma Invoice (PI).
  • Credit/Debit Cards: Available through our secure online payment gateway for sample orders and selected small wholesale deposits.
  • Online Corporate Payment Solutions: Verified international payment options such as PayPal and other approved regional business payment methods may be available where applicable.

Note: Payments must clear before we begin the relevant project stage, including sampling, material preparation, tooling, or bulk production. Any bank transfer fees, intermediary bank charges, or payment processing fees are the buyer’s responsibility unless otherwise agreed in writing.

2. Payment Terms for Bulk Production

For custom wholesale and OEM/ODM pickleball paddle manufacturing orders, our standard payment terms are:

  • 50% Deposit: Required to begin raw material sourcing, custom logo setup, mold or specification preparation, packaging confirmation, and production scheduling.
  • 50% Balance: Required after bulk production is completed and before shipment release.
  • Inspection Before Release: Before the final balance payment, we can provide production photos, videos, packing details, or support inspection by your appointed third-party quality control team. Goods will be released to the logistics carrier after the final balance has cleared.

3. Sample Order Payment Policy

Sample orders, custom paddle prototypes, and pre-production samples must be paid in full before production begins.

Sample-related charges may include paddle sample fees, custom logo setup, surface artwork preparation, material configuration, packaging samples, and express courier shipping such as DHL, FedEx, or UPS.

For qualifying bulk orders that meet the agreed MOQ, part or all of the sample development fee may be credited against the final mass-production invoice. Please confirm the sample credit terms with your account manager during the quotation stage.

4. Currency and Pricing

All official quotations and invoices are issued in USD ($) or EUR (€), as stated on the Proforma Invoice.

Quoted prices are generally valid for 30 days from the invoice issue date. Pricing may need to be updated if raw material costs, packaging requirements, exchange rates, or international freight charges change before order confirmation.

5. Order Cancellations and Production Costs

Because custom pickleball paddle orders may involve dedicated materials, printed graphics, custom logos, molds, packaging, and buyer-specific specifications, cancellation terms depend on the production stage.

  • If cancellation is requested before material cutting, logo production, mold preparation, or bulk manufacturing begins, a full or partial refund may be possible after deducting any already incurred development or service costs.
  • Once material preparation, custom logo work, mold setup, or mass production has started, the deposit becomes non-refundable.
  • Orders that have completed production cannot be cancelled after final inspection or shipment release unless otherwise agreed in writing.

6. Secure Transactions and Data Privacy

Your financial security is important to us.

  • We do not store credit card numbers or sensitive financial information on our own servers.
  • Online card payments are processed through secure third-party payment gateways.
  • Payment and invoice information is used only for order processing, accounting, and business communication related to your project.

Contact Us

If you have questions about your invoice, need to confirm a wire transfer, or require corporate billing support for a pickleball paddle order, please contact us: